PAULINE OGAR, BOARDROOM NEWS.
The Head of Civil Service of the Federation Mrs DidI Esther Walson-Jack remains a pace setter in quality service delivery the legendray event has proven her unwavering support and total commitment.
The Head of Service spoke on how to respond to 21st century challenges, rapid urbanization, digital disruption, climate change, global pandemics, complex citizen demands, and now the generational call for equity, inclusion, and climate justice.
In her words “To address this movement, we must rejuvenate, innovate, and accelerate. These three words are not just the theme of this conference, they are its agenda. We must rejuvenate to reveal the spirit, skill, and structure of the civil service.
“This means attracting non-talent, building leadership pipelines, empowering women and marginalized groups, and earning public trust through values-based service.
She further urged that Bureaucracy must not mean stagnation. We should not forget how services are delivered, and how Data and Technology are perfoming to serve people better.
“Time is no longer a luxury. Citizens are waiting, Climate is changing and resources are limited. We must move from plans to implementation, from ideas to measurable change and do so with urgency. I would be remiss if I could not share with you the progress we have made in the Nigerian Civil Service and the commitments that lie ahead”. Jack said.
Accoring to her Civil Service is being automated, transitioning to a paperless service through the deployment of an Enterprise Content Management System,, saying HCSF has introduced a Performance Management System PMS that brings individual KPIs to national goals.
Our training system is undergoing a redesign. especially the Administrative Staff College of Nigeria and the Public Service Institute of Nigeria for the development of high-impact digital capabilities. Those are not just goals; they are intentional. Why have we come here? brings together leaders of the civil service, advocates for reform, legislators, businesspeople, and development partners from Africa, Europe, Asia, and other parts of the world. It offers a unique chance to share ideas, create cross-border connections, and investigate common issues while maintaining a shared dedication to public sector excellence.
From Singapore’s AI-powered service architecture to Ghana’s citizen-centered e-governance, Kenya’s institutional accountability frameworks, Roco’s integrated digital identity, and public service reforms. Delegates will interact with tried-and-true innovations and consider how to modify them to fit their particular national context as we present models that demand performance from the public sector.
In a world that is changing quickly, the civil service needs to develop into a venue for innovative, flexible, and Brazilian governance. This conference pushes attendees to rethink leadership in which innovation is a primary tactic rather than an afterthought. will investigate cutting-edge fields, artificial intelligence, climate-responsive governance, citizen-driven design, and flexible policymaking. The conference is an important opportunity to assess how Nigeria’s federal civil service strategy and inclusion implementation plan 2021–2025 are being implemented. While providing a roadmap for what needs to happen next, it will highlight advancements made in performance management, digitization, leadership development, and institutional strengthening. In addition to being a learning opportunity, this event aims to take practical action through roundtables, MOU signings, and networking platforms.
The conference will foster strategic alliances including bilateral, multilateral and regional partnerships to support reform implementation, knowledge transfer, and resource mobilization. To the young people in the civil service, to the gender equality advocates, to the greatest scientists and policy designers in this room, I say this to you. You are not the future of public service. You are its presence.
Whether we are successful in revitalizing, innovating, and speeding up the transformation we desire will depend on your ingenuity, bravery, and conviction. Gentlemen and ladies, the civil service is not related to It is the force behind our future. Rebuilding that engine requires bold ideas, diverse minds, and an inclusive purpose—not trust, truth, or rigid thinking. This conference is a statement that it is no longer acceptable to conduct business as usual. It is a pledge that we will not reform by ourselves. It is an indication that we are prepared to innovate, revitalize, and accelerate.
I must not end my address without saying a big thank you to all our sponsors and partners who have made this conference possible.
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