During a press briefing on Wednesday, the Head of the Civil Service of the Federation (HCSF), Mrs. Didi Walson-Jack, officially announced the transition to a paperless era for the Federal Civil Service. Effective immediately, the 38 Federal Ministries and Extra-Ministerial Departments (MEMDs) will no longer accept physical paper submissions through their registries. Mrs. Walson-Jack directed that all future correspondence be sent to official registry email addresses available on the HCSF website. This shift allows citizens to track their documents in real-time through dedicated paperless portals. “The days of lost or misplaced files are over,” she stated, emphasizing that the move will drastically improve service delivery. The HCSF also highlighted a massive expansion in digital infrastructure, noting that official government email accounts have grown from 20,000 in August 2024 to over 100,000 today. By ensuring all civil servants use the secured Govmail platform, the Service aims to strengthen data sovereignty, enhance professionalism, and eliminate the use of unofficial communication channels.
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